Terms & Conditions

Terms & Conditions

In the Royal Danish Collection webshop you can use the following means of payment: MasterCard, Visa, Visa electron, JCB, Dankort and Visa/Dankort.

Regular customers can pay by invoice. You need to be registered at booking@kosa.dk in order to receive an invoice. Customers paying by invoice can change their order up to 96 hours before their visit to the castle. If the cancellation occurs less than 96 hours in advance, you will be charged the full amount.

Purchase of online tickets
When you buy online tickets, you will receive your ticket in your browser and by e-mail after your online purchase. You can either choose to print your ticket and bring it to the castle or to show the ticket on your phone or tablet. The e-mail will also contain order confirmation and terms & conditions.

There is no right of cancellation for purchased tickets. Online purchase of tickets is not subject to the right of cancellation under the Danish Consumer Protection Act, cf. section 18 paragraph 2, no. 12. Thus, you cannot receive a refund of your ticket.

Refunds when purchasing guided tours or educational service offers
If you wish to cancel a guided tour or an educational service offer, that you have booked for a group, you will incur a cancellation fee of 150 DKK, providing the product is cancelled more than 14 days in advance. If the cancellation occurs less than 14 days in advance, you will be charged the full amount.

If you have purchased a ticket with a place on a public tour (for example in Christian VII´s Palace) the ticket is non-refundable.

On very rare occasions a tour can be cancelled by the The Royal Danish Collection, and in these instances, you will receive a full refund.

If you wish to cancel your purchase, please contact the booking department:
Tel. +45 33186055. Lines are open Tuesday to Friday 10-12.
Email: booking@kosa.dk

Purchase of other items from our web shop.
When you have placed an order in our web shop, you will receive an order confirmation by e-mail. We aim to ship orders paid by credit/debit card or Dankort no more than five working days after the order has been placed.
We take reservations for items out of stock.

Shipping Prices
All orders within Denmark (Greenland and The Faroe Islands excluded) cost 45 DKK. Regardless the number of items in the order.
All orders outside Denmark cost 130 DKK regardless the number of items in the order.

All prices shown in the webshop include VAT of 25 %. In order to shop online, you must be at least 18 years of age or have the permission of your parent/guardian.

Refund & Reclamation
All items may be returned within 14 days. The item must be intact and is to be returned in original packaging, together with a copy of the order confirmation. The Danish Royal Collections webshop will within 14 days refund price and original freight cost. The amount will be transferred directly to your bank account, so please write your account number including your SWIFT/BIC no. on the copy of the order confirmation. If you wish to exchange an item to a different size, the item may be returned with a copy of the order confirmation and a description of what you wish instead. Shipping costs will be added when you exchange.

Please send all returns to:
The Museum Shop at Rosenborg Castle
Øster Voldgade 4A
1350 København K

If your items are damaged upon reception, please contact the Royal Danish Collection webshop within 14 days of delivery. If you send an e-mail stating order number to webshop@kosa.dk, we will send you a package label so you can avoid paying for freight. The replacement item will be sent immediately after reception of the returned item. There is a 2 year warranty for manufacturing defects.

Online shopping is in addition covered by the rules stated in the Danish marketing law and the Danish law concerning certain consumer agreements (“Dansk markedsføringslov” and “Dansk lov om visse forbrugsaftaler”)

Handling of personal information
Personal information such as name, address, phone number etc. will be treated confidentially, and will be used to process your order. We are under legal obligation to keep your personal information for five years.

The Webshop is owned and run by
De Danske Kongers Kronologiske Samling på Rosenborg Slot
Øster voldgade 4a
1350 København K
V.A.T. nr.: 1775-4114